Seagate backup plus for mac problems

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I am having the same trouble I checked the drive on a pc and was able to get in there and look at the files and media. Same here.

How to Use Seagate Backup Plus on Mac, 15 Mins and Start

Tried it on mac running el Capitan and it works just fine. What should i do? I cant do anything on my mac without my hdd The same problem, but I installed the program and now works fine. I feel bad that Apple do not consider this problem. So no joy here. I did this.

If I run the command "diskutil list" i can see both the volumes but in finder and diskutility only 1st partition is seen,. You could of damaged your drive. Quiet and dependable. However, beyond that point, my HP Pavilion Desktop p running on Windows 10, failed intermittently to recognize the drive.

Upon restarting my computer, the problem seemed to self rectify. This condition persisted for several weeks. Lamentably, shortly thereafter, the drive began making grinding and chattering noises. After which point, my computer no longer recognized the drive. I have attempted to utilize "SeaTools for Windows" to no avail.

It also failed to detect the drive. Additionally, I unsuccessfully attempted to initialize the drive with any of the available USB ports on my computer. The drive is neither detected within the Device Manager nor Disk Management. I have had several rounds of emails with Seagate Support which ultimately concluded with the recommendation of returning the drive for replacement.

Seagate external hard drive how to set up on Mac - macOS Sierra

Seagate stipulated though, as follows: "Please be advised, Seagate may replace your product with a product that was previously used, repaired, and tested to meet Seagate specifications. I do not find it acceptable that I should have to front the cost of return shipping.

Why a flash drive is not showing up on Mac?

Nor do I feel any confidence in the security of my personal data contained on the drive should I return it to Seagate. The only resolution that I would find acceptable would be to have Seagate send a new drive to replace the doorstop that I now own. I would happily destroy it upon receipt of a new replacement. But then there is the reality of the personal data that is now lost.

How to Fix Seagate Backup Plus Drive that is Not Detected On Mac - Info | Remo Software

I do not write reviews. However, to this I am making an exception due to the sudden, complete, and catastrophic failure of this drive. As a consequence, I have lost irreplaceable photos and documents. Common wisdom advises the back up of data. This was precisely my reason for the purchase of this drive. I backed up the internal hard drive of a computer that I recently whiped and discarded. Back-up the back-up the back-up? Where does it end? Do a bit of research before buying this product. You will find independent reviews that determine that some Seagate products are unreliable, defective, and fail prematurely at spectacularly, and in many respects, unprecedentedly high rates.

That is most certainly true of this product. At the time that I am writing this review, nearly of the 1, Amazon customer reviews are solidly negative. This drive should stop shipping until the manufacturing defects are corrected.

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Every component of my budget system operates flawlessly with the exception of this pathetic device. Please read the warranty and take the negative reviews seriously. Sort by. Top rated Most recent Top rated. Filter by. Showing of 1, reviews. There was a problem filtering reviews right now. Please try again later. The manufacturer commented on the review below.

There was a problem loading comments right now. The manufacturer commented on this review What's this? Report abuse. We would like the opportunity to talk with you to find an available solution. Our warranty policy does not necessarily mean that your drive will be replaced by a refurbished drive. If you have a new drive that failed, we usually replace it with a new drive. Showing 0 comments. Sort by: Newest Oldest. I know one can get a "lemon" sometimes, but how Seagate's customer service dealt with the matter left me discouraged.

The product was purchased about 90 days ago, but was not used for several weeks; and thereafter, usage was light for example, Time Machine backups for a couple laptops. Then after about 2 months of use it died last week. Therefore, I contacted customer service regarding the matter and they asked me to purchase one to test their drive.

Yes, they wouldn't send me a replacement adaptor to test their product, but rather wanted me to purchase one. So with that support interaction, I elected to return the unit under their product warranty coverage.

1. Change the Finder settings

That is when I was informed that they only warranty the product and DO NOT cover sending the product back to them to replace. And BTW, their warranty replacement unit will be a refurbished unit, not a new one I bought this to store my 6 TB of iTunes data by directly connecting it to my Mac.

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  • The first one failed after 9 months, and Seagate honored the warranty and sent me a new one after my spending more than two hours troubleshooting on the phone with them. That one failed in less than 24 hours after downloading only 2 TB of data. I spent another two hours on the phone, and they sent me a third one. Worried that it might somehow being corrupted by Mac, I connected it to my router to use as a networked disc and downloaded iTunes media from my PC onto it.

    That drive died after downloading only 3 TB of information. Seagate is now sending me a fourth drive which I will sell since I do not trust it to last very long, and they are unable to tell me why three drives have failed. I have since bought a Western Digital one which has successfully stored 6 TB of data for two weeks so far.

    Wi-fi is already disabled. So NAS become absolutely stand-alone, away from all external interaction. When you unplug the ethernet cable, it goes thru a busy few minutes with disk activitiy. Then after it "calmed down", I noticed that such semi-cyclical head activity is still going on. Otherwise, such cyclical activity must be coming from drive itself. I checked a bit more online for that STAS drive. The drivers do not come from Seagate and it comes through Windows.

    If the error code is detected on the new computer you were using as an alternate, it states that there is an issue with the Windows installation. The AutoPlay window will appear within the 30 seconds very often. The system tray will display a small notification or pop-up message that the external Backup Plus Slim Mac hard drive is ready to use. The system tray will also display the safely remove icon that the users can safely remove the external drives connected if any when there is no need of drive. This will enable you to drag-and-drop data or copy-and-paste data, into the external hard drive for the initial users.

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    • If you are able to perform the above function, then your drive is functioning normally. Select the option below that best explains your drive situation. The external hard drive was functioning properly earlier but is no longer detected now. If you find an update, install it and then reconnect the external hard drive for the test detection.

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